PSR specializes in delivering design, development, test, and rollout of IT Service Management systems for Help Desk ticket and Asset Management using BMC Software, Inc. Remedy IT Service Management Suite. With over 24 years of IT experience 18 of which using Remedy, PSR is expert in customizing out of box systems providing exact solutions to customers.
BMC Software, Inc is a leading global provider of enterprise management solutions empowering companies to manage IT from a business perspective. BMC delivers a full range or IT Service Management solutions on a variety of platforms. In addition, BMC enhances the user experience with delivery to mobile and social users.
PSR provides assistance to organizations
- Initial planning and assessment
- Requirements gathering
- Gather foundation data
- People profiles
- Configure applications
- Initial custom module builds
- Unit and team testing
- Quality Assurance and Final User Acceptance
- Rollout strategy
- Go Live schedule
Other areas include
- Custom email/text notifications
- Custom and out of box trend and analysis reporting
- System integration and data sharing with other systems
- Back up schedules
- Development and QA environment maintenance
- System Enhancements and problem reporting for future releases.